Our Blog

  • The Ultimate Beginners Guide to Mystery Shopping
    The Ultimate Beginners Guide to Mystery Shopping

    Our sister company Mystery Customer on whether being a secret shopper is a good side hustle:

    Read more

  • ServiceNow explores NZ customer service trends
    ServiceNow explores NZ customer service trends

    Feel like you’re taking more time dealing with customer service teams, whether its fixing issues or making a complaint? Interestingly, our annual research with ServiceNow shows that exact thing – their 2024 Customer Experience Intelligence Report for New Zealand found Kiwis spent 22.3 million hours “on hold” making complaints or trying to resolve issues in 2023, 13% higher than…

    Read more

  • CoreLogic profiles Home ownership amongst Australian Women
    CoreLogic profiles Home ownership amongst Australian Women

    Lonergan Research worked with CoreLogic to support their Women and Property 2024 report – their latest in an annual series examining home ownership rates among Australian women and men, as well as differences between genders in motivations, attitudes and barriers to getting on the property ladder.

    Read more

  • Is it early to bed, early to rise? Hilton Sleep Research
    Is it early to bed, early to rise? Hilton Sleep Research

    Do you take action to try and achieve a good nights sleep? Lonergan worked with Pepr Agency and Hilton Australasia to find out the sleep habits and preferences of Aussies. both when travelling and at home

    Read more

  • Westpac Research delves into Home Ownership
    Westpac Research delves into Home Ownership

    The cost of living has undoubtably affected several aspects of our lives and home ownership is no different, this is why Westpac partnered with Lonergan research for their Home Ownership Report.

    Read more

  • New Amazon Research: Dogs are a workers best friend
    New Amazon Research: Dogs are a workers best friend

    Do you wish you could take your dog to work with you? Amazon partnered with Lonergan Research to support the extension of their Dogs at Work program in Sydney, and the launch of their rooftop playground to exercise their canine companions.

    Read more