With the tenth and final report published in June 2025, Lonergan has been assisting the ACCC in providing reports to the Treasurer every six months since September 2020. Beginning in February 2020, the Treasurer directed the Australian Competition and Consumer Commission (ACCC) to conduct the Digital Platform Services Inquiry (DPSI), an inquiry into the markets for and supply of digital platform services.

Lonergan’s research provided the ACCC with a better understanding of Australian consumers’ views of digital platforms. This covered usage of various digital platform services, including online messaging and video call services, generative artificial intelligence, online gaming services and more. Our research also looked into consumers’ experiences with digital platforms, focusing on concerns around services that may have caused consumer harm.​

The findings from the consumer survey informed the Final Report of the Digital Platform Services Inquiry.​

-The Final Report, as well as Lonergan’s research report, can be found here: https://www.accc.gov.au/inquiries-and-consultations/digital-platform-services-inquiry-2020-25/accc-commissioned-research

-The findings have also made it to media in such articles such as:

GAMING: This data proves that gaming is a lot bigger than we all think - Startup Daily

Some of the key findings relating to gaming platforms were:

The breakdown between genders in gaming was quite close, with 71% of Australian males aged 14 and over having played games on online or mobile devices in the previous 6 months, compared to 67% of females.

Sony PlayStation was the most popular console amongst Australian gamers, with one fifth (19%) owning one. In second place - the Nintendo Switch (14%) and third was the Microsoft Xbox (10%).

In-game purchases, such as skins and equipment, were the most common online gaming related purchase made by Australian gamers with almost 1 in 10 (7%) buying them at least once a week.