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  • Insights
  • Government & Social
  • PR & Communications

    • We help inspire lasting, positive change to help our clients improve people’s lives

     

    What sets us apart:

    • Dedicated senior government and social research team – over 20 years experience with an extensive depth and breadth of government issues
    • Long time member of a range of Australian and State Government panels
    • Experience with a wide range of Australian audiences: families, parents, young people, welfare recipients, health consumers, etc.
    • ISO 20252 accredited, QPMR researchers and member of AMSRS
    • Trusted government partner Housing Study since 2012
    • Partnerships with Aboriginal and Torres Strait Islander providers: Indigenous interviewer panel, experience in remote locations, sensitive Indigenous consultation

    Online surveys

    We cover surveys of all lengths and complexities, including audio and video links, and processes like dynamic choice modelling and segmentation.

    CATI

    We have an in-house capacity of 6 workstations for telephone interviewers, and ready access to 150 seats using our partners.

    Mail Out

    We offer a complete mail-out solution including survey design, printing, and the use of our reply-paid mailbox option.

    In-depth interviews (IDIs)

    A great way to interview high value customers and experts, and to explore sensitive personal issues. We interview people in their homes or at community venues, or stakeholders and businesspeople at their place of work. Tele-depths, friendship pairs and triad interviews are also offered.

    Face-to-face

    We offer national door-to-door and in-home fieldwork, which is useful for research projects where physical stimuli are needed, or in a specific geographical area. Shadow shopping and central location/intercept services are also offered.

    Focus groups

    We offer focus group services to research issues in a peer group setting. We run groups in our in-house professional group rooms in Sydney CBD or at any venue nationally. As an alternative to a full focus group, we also offer mini-groups.

    VATI / robo-polling

    We are able to rapidly call a large number of phone numbers and ask a number of pre-recorded questions. Participants respond using their telephone keypad or by voice.

    Ethnographic methodology

    We use ethnographic methodology to explore sensitive, complex issues and uncover real behaviour. Usually conducted in-home, at venues or as accompanied shops

    Social media capture

    We use social media channels to contact and generate research responses from consumers, business and stakeholders. Typically accessed directly through a client’s social media sites.

    Apart from Federal, State and Council government departments, we work with a broad range of public agencies and not-for-profit organisations